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Order Status
Has my order shipped?
  To view your Order Status, you must first login to access your account. This ensures that your private information will be secure. Click the "My Account" link at the top right hand side of our site to check your orders status.

My order never arrived.
  Digital/electronic product delivery (eBooks, exam vouchers, etc.):
After completing your purchase for a digital/electronic product, you will receive 2 separate emails:
  • Email #1 will be an order confirmation detailing the specifics of your purchase. Please save this email for your records.
  • Email #2 will contain instructions to access your digital order. Note: Some digital/electronic product access instructions are emailed by the publisher. Please allow for up to one business day for instructions to be received.
Shortly after your transaction is complete, email #2 will be delivered to the email address you provided in the registration or checkout process. If you can't locate this email, try checking your spam/junk folder. These emails can occasionally get flagged as spam by mistake. If the email is not in your spam folder, please contact customer service for assistance.

An item is missing from my order.
  If an item is missing from your order, login to "My Account" to track your order status. If your items each show a status of "shipped", please contact customer service for assistance.



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