Welcome to the CIWT Instructor Support Portal.
Live Chat is reserved for instructors who are currently on-podium and requiring immediate assistance with platform disruptions or urgent student account access.
Availability: Mon–Fri, 0700 – 1800 ET
For all non-urgent inquiries, curriculum feedback, or general administrative questions, please submit a support ticket via [email protected].
Live Chat is reserved for instructors who are currently on-podium and requiring immediate assistance with platform disruptions or urgent student account access.
Availability: Mon–Fri, 0700 – 1900 ET
For all non-urgent inquiries, curriculum feedback, or general administrative questions, please submit a support ticket via [email protected].
Explore our video library
This foundational video introduces U.S. Navy instructors to the Pearson Skilling Suite, focusing on platform navigation, accessing assigned classes, and supporting instructor-led training delivery. It outlines the instructor’s daily workflow, including reviewing schedules, entering the class environment, and leveraging tools to monitor learner progress and engagement, enabling consistent and effective delivery.
Primary Audience: U.S. Navy Instructors (new to platform) Key Topics Covered:- Platform navigation and homepage overview
- Accessing assigned classes
- Instructor role in delivery
- Monitoring learner progress and lab activity
This video provides an overview of the Instructor Portal within the Pearson Skilling Suite, demonstrating how instructors manage schedules, locate assigned classes, and prepare for training sessions. It highlights the homepage as the central dashboard for daily activity and introduces navigation tools that help instructors efficiently transition from schedule review to active delivery.
Primary Audience: U.S. Navy Instructors Key Topics Covered:- Instructor Portal navigation
- Viewing and confirming daily schedules
- Accessing class environments
- Managing multiple course assignments
This video demonstrates how instructors' access and navigate course content within the Class Details workspace of the Pearson Skilling Suite. It covers how to move through modules and lessons, utilize bookmarks and notes, and access supporting resources such as labs and instructional materials, enabling instructors to guide learners effectively through structured content.
Primary Audience: U.S. Navy Instructors Key Topics Covered:- Course content navigation
- Lesson structure and module access
- Bookmarks and note-taking tools
- Accessing labs and supporting resources
This video explains how instructors use assessments within the Pearson Skilling Suite to validate learner knowledge and track performance. It outlines how to control assessment availability, guide learners through quizzes and practice exams, and review results using progress tracking and gradebook tools, enabling instructors to support learner development and measure outcomes.
Primary Audience: U.S. Navy Instructors Key Topics Covered:- Assessment access within course content
- Scheduling and visibility controls
- Practice exams and quizzes
- Reviewing results via progress tools and gradebook
This video provides an overview of lab monitoring capabilities within the Pearson Skilling Suite, showing how instructors can observe learner activity and support hands-on training. It demonstrates how to access the lab dashboard, interpret learner engagement, and use visibility tools to manage multiple learners, while also emphasizing supplemental facilitation techniques when monitoring tools are limited.
Primary Audience: U.S. Navy Instructors Key Topics Covered:- Accessing lab monitoring tools
- Tracking learner engagement and activity
- Dashboard filtering and layout options
- Alternative monitoring approaches
This video walks administrators through the bulk registration process in the Pearson Skilling Suite, enabling efficient creation of learner accounts for Sailors without email access. It covers preparing the macro-enabled Excel template, generating credentials, uploading the required CSV file, and handling validation errors to ensure learners are successfully registered and ready for enrollment.
Primary Audience: Program Administrators / Training Coordinators Key Topics Covered:- Bulk registration process overview
- Excel template and credential generation
- File preparation and CSV upload
- Error handling and validation